1) To Place an Order: Please contact our customer service department by phone during regular business hours and/or fax or e-mail a Purchase Order using the contact information listed below.  Make certain to provide your name, telephone number, purchase order number, shipping & billing address. 

You can also place an order via the query on the Contact Us page.  If the shipping and billing addresses are different than the company address, please include the appropriate addresses in the Comments and Requests section of the query, along with your specific requests for product, a price quote, etc.  For orders, make sure to include the purchase order number in the Comments and Requests section of the query. 

Please see the Pan Probe Biotech on-line Privacy Policy for details on how we will use the information you provide on-line via the Contact Us page. 

The Pan Probe Biotech web-site maintains a Customer Log-In section for customers who seek access to company and product-specific information.  Access to such information is dependent, initially, on information you provide.  See the Pan Probe Biotech on-line Privacy Policy for details on how such information will be used. 

Please read our Cup Device Disclaimer for limitations on an order for cup device product. 

Ordering Contact Information: 

Customer Service Department

Pan Probe Biotech, Inc.

7396 Trade Street,
San Diego, CA 92121, USA

E-mail: customerservice@panprobebiotech.com

Telephone: (858) 689-9936
Fax: (858) 689-6896

Hours of Operation:  9:00am - 5:30pm M-F

2) Samples for Evaluation: A limited number of free product samples are available for customer/prospect evaluatio. Please Contact Us for more information.

3) Pricing: Please Contact Us for price quotation.  All prices are quoted in US Dollars and are subject to change without notice.

4) Payment Terms: Pre-payment is required for all new customer accounts.  Credit payment terms are granted only for established customers and upon prior credit approval. We accept MasterCard and Visa Card payment.

5) Shipping Terms: Pan Probe Biotech will provide shipping via UPS Ground unless otherwise agreed.  All shipping costs will be paid by the customer.

6) Return Policy: If product is found to be un-satisfactory, please Contact Us immediately with the product lot number and expiration date. Quality issues must report in 10 days of receipt of the products.  No return will be authorized if product meets specifications agreed upon prior to product purchase/shipment.  A Return Authorization Number (“RAN”) is required to return products and will be designated by Pan Probe Biotech at the appropriate time.  Product returned without the RAN will not be accepted.  Returned product must be shipped to Pan Probe Biotech within 10 days of receiving the RAN to be accepted.